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Shipping & Delivery
Standard Air Mail, Free, 14-21 Business Days. Free of charge
DHL Global mail, Fully trackable, 8-10 business days: $7.99 USA $9.90 Worldwide
FedEx Express, Fully trackable, 1-2 business days: $19.90 USA $34.90 Australia $29.90 Worldwide
Upon shipment of orders sent with FedEx/DHL we will provide you with the tracking number of your order.
Easy Returns We strive to provide you with an experience that makes you feel confident in your purchase and use of our products and services. We hope your selection brings you many years of enjoyment.
Our Return/Refund Policy If for any reason you are not satisfied with your purchase, you may return it within 30 days of purchase to oneprecious.com. We will credit your original method of payment, excluding delivery charges. Jewelry must be in original condition and accompanied by the original packaging, instructions and warranty documents. Please Note: Your packing slip must accompany your return. All returns are subject to inspection by our Quality Assurance team before a refund is processed.
We will credit your original method of payment excluding delivery charges within 3 weeks of receiving your return. MyMonogramNecklace.com is not responsible for merchandise that it does not receive or that is not returned in accordance with these terms.
How do I return an item for a refund/exchange?
Please mail your merchandise along with our original Packing list and a note stating that you would like a refund or an exchange to:
1820 E. Warm Springs Rd. Las Vegas, NV 89119 USA
Please allow 2-3 weeks for the replacement product to ship. We recommend insuring the package before sending for your personal tracking purposes. You will be refunded your purchase total minus any shipping charges. If you paid by credit card, the credit will appear within 2 billing statements.
Why was my order cancelled?
oneprecious.com reserves the right to cancel any order due to, but not limited to, stock issues, site related malfunctions, improperly stated pricing, coupon code or discounts, and failed credit authorizations